Job Description

1. Position: Internal Ombudsman 2. No of Post: One (1) 3. QUALIFICATION -: The scope and role of IO shall be as per IO Policy of the Bank. He / She shall be reporting directly to the Managing Director & CEO / Executive Director of the Bank handling customer grievances and shall be the focal point for Internal Grievance Redressal System in terms of Damodaran Committee recommendations so that a minimum number of complaints are escalated to Banking Ombudsman. He / She will help in strengthening the customer confidence in the internal Redressal mechanism. 7. Experience: The applicant should either be a retired or serving officer, not below the rank of General Manager or equivalent of another bank / Financial Sector Regulatory Body**, other than BOI, having necessary skills and experience of minimum SEVEN (7) years of working in areas such as banking, regulation, supervision, payment and settlement systems and / or consumer protection. ** (Definitions as per Internal Ombudsman Scheme 2018 of RBI) . Age Limit Maximum 70 years as on 01.05.2022