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Customer care Executive

Top Manpower Management Service (P) ltd

Role
Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers,
Experience
0 years
Qualification
8th pass
Salary (Rs.)
 Not Mentioned.
Employment type
full time
City
Jaipur
Last Date
10-Apr-2021

Job Description

Responsibilities Customer Service Responsibilities list: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

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